Terms of service.

Massage Session Expectations:

Prior to each massage session, the therapist will enquire about your health concerns and wellness goals. Your treatment plan will then be discussed with you. Before your first visit with us you will receive a text message confirming your appointment and a link to a form that must be filled out and signed prior to your session. Clients who we have not seen for at least a year may be asked to fill out this form again.

Responsibility of Payment:

You will be charged the cost of service prior to your booked date of massage or at the time of massage. You agree to pay to Restorative Rituals all fees, whether or not you dispute the amount of the charge or the quality or nature of the services provided.

Cancellation Policy:

Please provide at least 24 hour’s notice if you need to reschedule or cancel a massage. This gives us enough time to fill the slot with someone from the waiting list. If a client fails to cancel within 24 hours the client will be charged for 50% of the session's cost. No call, no shows will be invoiced the full amount of the session.

Late Arrivals:

If the therapist shows up at the correct time and location that was booked in advance, but the client is over 15 minutes late, the session may have to be rescheduled because of possible appointments booked afterwards. This will be considered a "canceled" appointment and the client will be charged 50% of the session's cost. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. "No shows" will be charged 100% of the session's cost.

Professional Boundaries:

Please be advised the licensed therapist, Lauren Chriceol, owner-operator of Restorative Rituals has the right to:

  • Discontinue a massage session

  • The right to modify or discontinue massage service at any time during a massage session

  • Terminate future massage sessions with or, without notice to such client that would ever make the therapist feel unsafe and/or uncomfortable.

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Medical Concerns:

Client's will complete a medical intake form prior to their first session which will be safely filed following HIPPA Australia's strict guidelines.

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

Please refrain from receiving massage during:
flu-like symptoms, cold, sinus infections, fever, all symptoms of contagious sickness, all systemic skin outbreaks or "flare-ups", all signs of systemic inflammation of any kind.  This is for your health and your safety as it is for your therapist.
We have the right to refrain from massaging any and all questionable skin appearances, including those of the feet. Skin that is red or any discoloration, peeling, flaking, and/or scabbed will be avoided during your massage. 

If you have any questions on the above information, please direct them to Lauren Chriceol’s email - l.chriceol@gmail.com